If you have any questions or concern regarding our products or your orders, Please find the answers below. If you have an issue or question that requires immediate assistance, you can click the button below to contact our Customer Support. We will get back to you within 24 business hours.
Payment
Q: What payment methods do you accept?
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- American Express
- Diners Club
- Discover
- UnionPay
- PayPal
All payments are securely processed through our Shopify checkout.
- Visa
- MasterCard
- JCB
- American Express
- Diners Club
- Discover
- UnionPay
- PayPal
All payments are securely processed through our Shopify checkout.
Shipping
Q: Which countries do you ship to?
We ship internationally through DHL, with some limitations.
- At this time, shipping availability depends on the product size rather than the destination country.
- Currently, we are able to ship smaller-sized items only.
- For larger items, we are working on establishing local shipping and fulfillment options in regions with stable demand.
We will continue to expand shipping availability as our logistics network grows.
- At this time, shipping availability depends on the product size rather than the destination country.
- Currently, we are able to ship smaller-sized items only.
- For larger items, we are working on establishing local shipping and fulfillment options in regions with stable demand.
We will continue to expand shipping availability as our logistics network grows.
Q: Where do you ship the products from?
All products are shipped from South Korea.
Q: How much does shipping cost, and how long does it take?
Shipping costs are calculated based on your location, the weight and dimensions of each item.
- The exact shipping fee will be displayed at checkout.
- Delivery times may vary depending on your location, customs clearance, and carrier conditions.
Estimated Shipping Times
Asia: 4-5 business days
Americas, Europe: 6-7 business days
Other regions: 7-9 business days
*Please note that these are estimates, and additional delays may occur due to customs processing in the destination country.
- The exact shipping fee will be displayed at checkout.
- Delivery times may vary depending on your location, customs clearance, and carrier conditions.
Estimated Shipping Times
Asia: 4-5 business days
Americas, Europe: 6-7 business days
Other regions: 7-9 business days
*Please note that these are estimates, and additional delays may occur due to customs processing in the destination country.
Q: Will I be charged additional customs fees or import taxes?
Yes.
- Prices shown at checkout do not include local customs duties, import taxes, or VAT.
- Any applicable fees are the responsibility of the customer and must be paid directly to local customs authorities upon arrival.
Customs policies vary by country, so we recommend checking with your local customs office for more information before ordering.
- Prices shown at checkout do not include local customs duties, import taxes, or VAT.
- Any applicable fees are the responsibility of the customer and must be paid directly to local customs authorities upon arrival.
Customs policies vary by country, so we recommend checking with your local customs office for more information before ordering.
Q: How can I track my order?
You will receive a tracking number once your item is shipped. Please use the DHL website below to track your shipment.
https://www.dhl.com/kr-en/home/tracking.html
https://www.dhl.com/kr-en/home/tracking.html
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Returns & Exchanges
Q: What is your return policy?
We want you to be fully satisfied with your purchase.
However, due to the nature of international shipping and handcrafted wooden products, returns are accepted only under limited conditions.
- Returns are accepted only for unused items in original condition.
- Natural characteristics of solid wood—including minor scratches, knots, grain variation, or small pressure marks—are not considered defects and are not eligible for return or exchange.
- If a return is approved, international return shipping costs are the responsibility of the customer.
- Original shipping fees are non-refundable.
However, due to the nature of international shipping and handcrafted wooden products, returns are accepted only under limited conditions.
- Returns are accepted only for unused items in original condition.
- Natural characteristics of solid wood—including minor scratches, knots, grain variation, or small pressure marks—are not considered defects and are not eligible for return or exchange.
- If a return is approved, international return shipping costs are the responsibility of the customer.
- Original shipping fees are non-refundable.
Q: How do I return or exchange an item?
To initiate a return or exchange, please contact our support team before sending any item back.
1. Email us with your order number, photos of the product, and a brief explanation.
2. Our team will review your request and confirm eligibility.
3. Once approved, return instructions will be provided.
Please note:
- Items returned without prior approval may not be accepted.
- Exchanges are subject to product availability.
- All returned items must be securely packed to prevent damage during transit.
1. Email us with your order number, photos of the product, and a brief explanation.
2. Our team will review your request and confirm eligibility.
3. Once approved, return instructions will be provided.
Please note:
- Items returned without prior approval may not be accepted.
- Exchanges are subject to product availability.
- All returned items must be securely packed to prevent damage during transit.
Q: Can I cancel my order?
Yes—orders can be canceled only before shipment.
- Once an order has been shipped, cancellation is no longer possible.
- If you wish to cancel, please contact us as soon as possible after placing your order.
- Custom or made-to-order items may not be eligible for cancellation once production has begun.
- Once an order has been shipped, cancellation is no longer possible.
- If you wish to cancel, please contact us as soon as possible after placing your order.
- Custom or made-to-order items may not be eligible for cancellation once production has begun.
Warranty
Q: What is your warranty policy?
We offer a 3-year limited warranty covering manufacturing defects under normal use.
This warranty includes:
- Structural defects
- Material or workmanship issues that affect functionality
This warranty does not cover:
- Natural wood characteristics (grain variation, knots, color changes)
- Minor scratches, dents, or surface wear from regular use
- Damage caused by improper use, modification, or environmental conditions (humidity, heat, or direct sunlight)
- Normal aging or patina of wood
If you believe your product has a warranty issue, please contact us with:
- Your order number
- Clear photos or videos of the issue
- A description of how the product has been used
Our team will carefully review each case and provide the best possible solution.
This warranty includes:
- Structural defects
- Material or workmanship issues that affect functionality
This warranty does not cover:
- Natural wood characteristics (grain variation, knots, color changes)
- Minor scratches, dents, or surface wear from regular use
- Damage caused by improper use, modification, or environmental conditions (humidity, heat, or direct sunlight)
- Normal aging or patina of wood
If you believe your product has a warranty issue, please contact us with:
- Your order number
- Clear photos or videos of the issue
- A description of how the product has been used
Our team will carefully review each case and provide the best possible solution.
