返金ポリシー
Q: What is your return policy?
We want you to be fully satisfied with your purchase.
However, due to the nature of international shipping and handcrafted wooden products, returns are accepted only under limited conditions.
- Returns are accepted only for unused items in original condition.
- Natural characteristics of solid wood—including minor scratches, knots, grain variation, or small pressure marks—are not considered defects and are not eligible for return or exchange.
- If a return is approved, international return shipping costs are the responsibility of the customer.
- Original shipping fees are non-refundable.
However, due to the nature of international shipping and handcrafted wooden products, returns are accepted only under limited conditions.
- Returns are accepted only for unused items in original condition.
- Natural characteristics of solid wood—including minor scratches, knots, grain variation, or small pressure marks—are not considered defects and are not eligible for return or exchange.
- If a return is approved, international return shipping costs are the responsibility of the customer.
- Original shipping fees are non-refundable.
Q: How do I return or exchange an item?
To initiate a return or exchange, please contact our support team before sending any item back.
1. Email us with your order number, photos of the product, and a brief explanation.
2. Our team will review your request and confirm eligibility.
3. Once approved, return instructions will be provided.
Please note:
- Items returned without prior approval may not be accepted.
- Exchanges are subject to product availability.
- All returned items must be securely packed to prevent damage during transit.
1. Email us with your order number, photos of the product, and a brief explanation.
2. Our team will review your request and confirm eligibility.
3. Once approved, return instructions will be provided.
Please note:
- Items returned without prior approval may not be accepted.
- Exchanges are subject to product availability.
- All returned items must be securely packed to prevent damage during transit.
Q: Can I cancel my order?
Yes—orders can be canceled only before shipment.
- Once an order has been shipped, cancellation is no longer possible.
- If you wish to cancel, please contact us as soon as possible after placing your order.
- Custom or made-to-order items may not be eligible for cancellation once production has begun.
- Once an order has been shipped, cancellation is no longer possible.
- If you wish to cancel, please contact us as soon as possible after placing your order.
- Custom or made-to-order items may not be eligible for cancellation once production has begun.
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